Clark Hull s Influence On Society - 986 Words

Clark Hull was born on May 24th, 1884 in Akron, New York and passed away on May 10th, 1952 in New Haven, Connecticut. Clark Hull did not have an easy upbringing. He was faced with different hardships that shaped his life. He was raised on a farm in Michigan and had very minimal education. Clark Hull was born to an Agrarian family and encountered religious conflicts within it. Because of this, Hull was adamant about getting a strong education. During school he found a liking for mathematics and geometry, which had a huge impact on his studies later on. He ended up graduating and teaching for one year before he went on to study at Alma Academy College where he graduated from in 1905. However, he was faced with life changing illnesses. He contracted typhoid fever from contaminated food. He was lucky enough to survive this but many others didn’t. This left him with amnesia and trouble remembering names that lasted his entire life. If that wasn’t enough, when he was 24 yea rs old he suffered from Polio. This left his left leg paralyzed permanently. He was studying and working in the engineering field but after his illnesses he faced physical limitations that forced him to reconsider a new career path (Ammons, 1987). After much thought and exploring different fields, he ended up studying psychology at the University of Michigan where he received his bachelor’s degree. Hull read Principles of Psychology written by William James, which helped him form a big fascination for thisShow MoreRelatedLearning Theories And Their Application816 Words   |  4 Pagestopic, it has a deep subject to go through. Firstly, what is learning? Learning is simply defined as the process of acquiring, enhancing, or modifying one’s prevailing skills, knowledge, behavior, etc. Perceptional, emotional, and environmental influences play an active role in the process of learning. The information that is acquired, processed, and retained during learning is described by Learning Theory. Simply, learning theory describes how the people learn. There are three main categories inRead MoreHow Emotions Are Influenced By Emotion Essay1332 Words   |  6 PagesThe Evolutionary theory focus on the biological aspect to help you accumulate the meaning of motivation. The Drive Reduction Theory was created by Clark Hull in 1943, this theory was created is motivated to fulfill physiological needs to order to maintain homeostasis. Drive Reduction Theory is one of the theories cause by learning and behavior. (Hull, 1943) Drives are the notion of keying all behavior that all behaviors are only thought that satisfy a drive. People are more motivated when they areRead More Coming Out of the Closet Essay2264 Words   |  10 PagesWodarski, 1996). It is apparent that homosexual behavior existed in all societies throughout history. Sometimes, it has been accepted and encouraged, and at other times it has been condemned or punished. For this reason persons may or may not express their sexual orientation in their behaviors. But rules and sanctions in society have some affect on the degree of visibility and openness of behavior. Some portions of society have shown increased tolerance of or support toward homosexuals, but thisRead MoreThe Intellectual Roots Of The Behaviorism Movement2174 Words   |  9 Pagesin 1913, in which had a theoretical goal of the prediction and control of behavior (Green, 2015). In this, the study of behaviorism was given a structure that was based on a rationalist thought, and on the precept that learning is an identified influence on an individual’s development and behavior (Rilling, 2000). In order to limit the field of psychology to the study of behavior meant the topics of dreaming, thinki ng, and imagery would disappear from the study, but emotions could be studied in theRead MoreSocial Stereotypes in America Essay1479 Words   |  6 Pagesconstruct and validate actions that will build and maintain many constructs of discrimination and disproportion. Racial inequality and discrimination is ingrained in racism, it is a direct echo suffered by the minority individuals in a prejudiced society. One key factor when exploring how stereotyped individuals that have been victims of discrimination counter-act to stressors such as ethnic slurs, supremacy and other acts of environmental racism is whether or not they are affected contrarily. Read MoreEssay on Social Connotations of Name and Well Being1548 Words   |  7 Pagesconstruct and validate actions that will build and maintain many constructs of discrimination and disproportion. Racial inequality and discrimination is ingrained in racism, it is a direct echo suffered by the minority individuals in a prejudiced society. One key factor when exploring how stereotyped individuals that have been victims of discrimination counter-act to stressors such as ethnic slurs, supremacy and other acts of environmental racism is whether or not they are affected contrarily. Read MoreThe Importance of Social Support on Health1488 Words   |  6 Pagesinterrelated biological, psychological, and social factors. The psychological aspect refers to the role that cognition and emotions play in any given psychological phenomenon—for example, the effect of mood or beliefs and expectations on an individual s reactions to an event. (Santrock, 2007). Next, is a behaviorist view where theories of learning emphasized the ways in which people might be predisposedRead MoreEvaluation Of Motivation From A Humanistic Perspective Essay1998 Words   |  8 PagesThroughout this paper evaluation of motivation from a Humanistic perspective will be examined. Motivation is the drive within humans that makes us act, it is a process that influences goal directed behavior. Drives are considered internal factors that push an organism into action. Throughout our lives, we have certain drives within us that motivate us to behave and act in a certain way to fulfill our needs and desires. We have biological, social and emotional drives within us. Without motivationRead Morefamous people1742 Words   |  7 Pageshistory. 10 Woodrow Wilson He made the world safe for U.S. interventionism, if not for democracy. 11 John D. Rockefeller The man behind Standard Oil set the mold for our tycoons—first by making money, then by giving it away. 12 Ulysses S. Grant He was a poor president, but he was the general Lincoln needed; he also wrote the greatest political memoir in American history. 13 James Madison He fathered the Constitution and wrote the Bill of Rights. 14 Henry Ford He gave usRead MoreRoosevelt and Isolationism5742 Words   |  23 Pagesin two distinct phases, from 1932 to 1937 and from 1937 to 1941. The foreign policies in phase one were dominated by the small but influential senate members who were decidedly isolationist in posture. The second phase illustrates the receding influence of the isolationists and FDRs successful shift in foreign policy towards internationalism. Franklin D. Roosevelts initial foray into politics led him to adopt a roused internationalist posture. Woodrow Wilsons presidential success in 1912,

Using Lies to Define Morality of Characters in Adventures...

Mark Twain once said, Lie--an abomination before the Lord and an ever present help in time of trouble. Twains description of deceit gives it a type of double meaning. This idea of lying being used for good as well as evil is not unheard of. Many time people find it necessary to lie to maintain a greater good or save a life. However, all too often, people lie for self-serving, immoral purposes. In this quote, Twain elegantly shows the delicate balance between good and evil in the performance of the same act. Furthermore, Twain also shows this complex thought in his portrayal of characters in Adventures of Huckleberry Finn. Twains novel emulates his quote, juxtaposing the good and bad aspects of stretching the truth. Throughout†¦show more content†¦4, 12), frowns upon them . Then, as evidence of the King and Duke?s ability to manipulate others through lies, Twain writes, ?And he always let on that Peter wrote him the things, but that was a lie: he got every blessed on e of them out of that young flathead that we canoed up to the steamboat. Then Mary Jane she fetched the letter her father left behind, and the king he read it out loud and cried over it? (ch. 25, 139). Here Twain displays the Kings contrived attempt of remorse over the death of his so-called brother, his conscience unaffected . These hollow signs of emotion portray the two men?s cold response to a man?s death, as they attempt to profit off of his passing. Similarly, in another instance, ?one of them got on one side of the coffin, and t?other on t?other side, and they kneeled down and rested their foreheads on the coffin, and let on to pray all to theirselves?I never see anything so disgusting? (ch. 25, 138), giving the reader another glimpse of the immoral tactics of the King and Duke . In this situation, the two crooks play off of the sympathy of others so that they might better pry them for money, an act properly referred to by Huck as ?disgusting? (ch. 25, 138). The duo?s spurious act, as a means of swindling innocent townspeople, underlines their immorality by showing how effortlessly they use their guile to delude others and bring upon them great misfortune. Another attempt by the King and Duke to rob people of their money comes when theShow MoreRelatedSelf Reliance In Huckleberry Finn Essay2111 Words   |  9 PagesEmerson. Huckleberry Finn seems to mold perfectly into the words of this quote, validating the truth of what Emerwon is attempting to preach. At a young age, Huck has already been exposed to the devils of the world in some of the most unfortunate ways possible. He has been afflicted by an abusive father, and isolated from society of which he does not fit. What many have learned over a lifetime, he has discovered in only 13 or 14 years. Huck and many other characters in The Adventures of Huckleberry FinnRead MoreThe Adventures of Huckleberry Finn by Mark Twain843 Words   |  3 Pageshis adventures and decisions he has to make, Huck h as a strong sense of morality. Discuss situations where Huck’s thoughts or actions show an awareness of justice. Morality is defined as the principles of concerning the distinction between right and wrong behavior. Morality plays an important part in everyday life and having a good set of ethics is extremely important. People are shaped by morals and they also help determine what is important to that certain individual. It not only defines who theyRead MoreThe Adventures Of Huckleberry Finn By Mark Twain Essay1999 Words   |  8 Pagesresolution of the divisive issue of slavery at the end of the Civil War, when the 13th amendment to the Constitution passes, the issue of racism continues from that point on and remain prevalent today. In Mark Twain s realistic novel The Adventures of Huckleberry Finn, the lack of depth involving the characterization of Jim as well as other slaves and their relationships, causes a direct focus on the satirization of romanticism, while the issue of slavery and racism come second, which reveals Twain’sRead Morewisdom,humor and faith19596 Words   |  79 Pa gesthe tradition of such celebrations and Erasmus’s The Praise of Folly, Rabelais, Cervantes, Shakespeare, Dostoevsky, and others have praised a sort of wise folly in such characters as Triboulet (in Rabelais’s Gargantua and Pantagruel ), Cervantes’s Don Quixote, Shakespeare’s Falstaff, and Dostoevsky’s Prince Myshkin (the title character in The Idiot).15 Rabelais was born after Erasmus but before Cervantes and Shakespeare, both of whom died in 1616. Bakhtin quotes the French historian Jules Michelet whoRead MoreLogical Reasoning189930 Words   |  760 Pages............................................................................................. 165 Abusing Rules of Grammar .............................................................................................................. 167 Using and Over-Using Euphemisms .............................................................................................. 169 Unintended Innuendo ............................................................................................................

Marketing - 2518 Words

Exam III MKTG 101 Review Questions Multiple Choice Questions 1) Which of the following is NOT a typical supply chain member? 2) All of the institutions in a channel are connected by various flows. These include physical flow, flow of ownership, payment flow, information flow, and ________ flow. 3) From the economic system s point of view, the role of marketing intermediaries is to transform the assortment of products made by producers into the assortment of products wanted by ________. 4) ________ conflict, which occurs between different levels of the same channel, is more common than ________ conflict, which occurs among firms at the same level of the channel. 5) Which of the following are the three major types of†¦show more content†¦This unplanned static or distortion during the communication process is called ________.noise 33) The six buyer-readiness stages include all of the following EXCEPT ________.hesitation 34) A message showing a product s quality, economy, value, or performance is called a(n)ratio nalappeal. 35) Marketers using humor in their messages claim that they attract more attention and create more loyalty and belief in the brand. This type of message is called a(n) emotional appeal. 36) The two broad types of communicationchannels are personal and nonpersonal. 37) Creating word-of-mouth campaigns by cultivating opinion leaders and getting them to spread information about a product or service to others in their communities is known as buzz marketing. 38) Perhaps the most logical advertising budget-setting method is theobjective-and-taskmethod because it is based on spending necessary to accomplishing specific promotion goals. 39) ________ is the company s most expensive promotionShow MoreRelatedMarketing Analysis : Marketing And Marketing966 Words   |  4 Pagesreflect back over these last five weeks I now have a clearer view of marketing and how it affects not just the consumers of the world and the companies with their marketing managers, but how it affects me. Yes , I am a consumer who clips coupons, budgets my finances, and looks for sale items and this marketing class has taught me that marketing is more than selling or advertising. Marketing managers have a difficult job, as marketing involves identifying, meeting and satisfying the needs of customersRead MoreMarketing Analysis : Marketing And Marketing1486 Words   |  6 Pagesthis day and age, marketing plays a pivotal role in the business environment. Marketing is dynamic, complicated and challenging. The basic concept of marketing is to identify the need of human and society, and research how to satisfy and create those need. According to American Marketing Association (AMA), defining that marketing is the processed activity which communicate and exchange valuable offerings to customers (AMA, 2013). To be more precise, the main mission of marketing is choosing targetRead MoreMarketing Concept Of Marketing : Marketing1651 Words   |  7 PagesMarketing concept Marketing plays a major function in any business organisation. The essence of marketing is about designing and managing a product and generating exchanges of value from where both the customer and the organisation can attain benefits. Marketing is the activity, set of institutions and processes for creating, communicating, delivering and exchanging offerings that have value for customers, clients, partners and society at large (Solomon, Marshall Stuart, 2009, p.13). MarketersRead MoreMarketing Functions Of Marketing And Marketing1229 Words   |  5 Pagestrends, the marketing function is used as a measure in the business-to-business practice, to capture and place varied products in a market place (Kono, 2004). A typical market function provides details regarding the planning, information, product distribution, consumer support, risk taking, financing, and standardization and grading amongst other things (Makloof and Sundberg, 2006). In business a market function acts in respect to the corporate marketing, strategic marketing, field marketing and analysisRead MoreMarketing Concept Of Marketing And Marketing1413 Words   |  6 PagesMARKETING CONCEPT Marketing is an act of promoting and selling products or a service, this also includes marketing research and advertising. The marketing concept is the philosophy used by companies to analyse the needs of their customers so they can be better than the competition. As well as this they must also take into consideration the companies capabilities and the environment it is working in, as they can face the pressures of environmental changes. By using the marketing concept companiesRead MoreMarketing Orientation : Marketing And Marketing1450 Words   |  6 Pages A wide range of companies today prefer to adopt the marketing orientated approach to sell their new products rather than using product orientation before.In fact,marketing orientation also helps such companies to earn more profits in the long time.According to Jobber and Ellis Chadwick (2013),marketing orientation focuses on customers need as the primary drivers of organizational performance.However,this is not always the case. Product orientation still be used by some senior executives and thisRead MoreMarketing : Marketing And Relationship Marketing Essay1359 Words   |  6 PagesIntegrating Marketing With the shift in the external marketing environments, Apple has also shifted its marketing strategy. It personalizes marketing through experiential marketing and relationship marketing. â€Å"Experiential marketing promotes a product by not only communicating a product’s features and benefits but also connecting it with unique and interesting consumer experiences† (Strategic Brand Management, P. 181). Customers can easily experience a sense of community every time they walk in intoRead MoreMarketing Analysis : Marketing And Marketing1770 Words   |  8 PagesWhat is Marketing? A plethora of individuals seem to be misinformed about marketing. Several of these individuals believe that marketing is just advertising. Others will tell you that marketing is all about sales, insinuating that all marketers are just salesmen. Now these beliefs are both right and wrong. â€Å"How can they both be right and wrong at the same time?† you may be asking yourself. Well they are right, because marketing encompasses both advertising and sales. They are both wrong by assumingRead MoreMarketing Mix Of Marketing And Marketing1001 Words   |  5 PagesIn The cutting edge world of marketing dated back in the late 1950s, the four Ps were called the marketing mix, meaning that a marketing plan is a mix of four components. A company who has adopted 4P approach focuses on product, whereas company who has adopted the value approach focuses on value to the consumer. One of other marketing mix is the Value approach. This approach concentrates on delivering value to the consumers or customers, the 4Ps approach is evidently concentrated not on customersRead MoreMarketing Analysis : Marketing And Marketing1878 Words   |  8 PagesIntroduction Marketing research is the process that associates the consumers, customers, and end users to the marketer through information — information used to classify and describe marketing prospects and problems; generate, refine, and evaluate marketing actions; monitor marketing performance; and development understanding of marketing as a process. Marketing research identifies the information required to address these issues, designs the method for collecting information, manages and implements

Cultural Diversity Critical Issues Amongst The Lgbt...

Cultural Diversity: Critical Issues amongst the LGBT community Janice T Le University of Texas Amongst the many issues faced in the LGBT community, three critical concerns include oppression and discrimination, homelessness in youths and martial rights. Homosexuality continues to hold immense stigma in society due to the threat of conventional masculine ideology, negative beliefs rooted in cultural institutions, and religious fundamentalism, which do not condone homosexuality. Because of this, there are unprecedented negative emotional, mental and physical effects, which have catastrophic effects on individuals. It is essential to understand that homophobia is a social construction and not a literal phobia. According to a study, men who grew up in homophobic environments changed their attitudes once they began to interact with the world on a larger scale, and their internalization of what was â€Å"normal,† changed. Why then were the men homophobic before? This brings up the question of masculinity, however, and it was found that there are four prominent characteristics that determine machismo; these factors include avoiding femininity and â€Å"feminine† activities, partaking in the role of the bread winner, maintaining a confident, masculine character and active engagement in action and adventure. It is the social construction of both gender conceptions and individual stereotypes associated with these titles that often contribute to the taunting nature towardsShow MoreRelatedCultural Diversity : A Core Value At Tccc Essay1375 Words   |  6 Pagesstrong relationships in the community is a core value at TCCC. To ensure new candidates embody similar values, the company should scout for key traits that support its community-focused corporate culture during the recruitment process. For TCCC, the definition of global diversity should encompass an understanding of the differences between cultures and foster internal diversity. Support from top management and clearly communicating the business requirements for diversity and inclusion practice s areRead MoreThe Power Of Mass Media2392 Words   |  10 Pageschanging through each decade, so has the media’s portrayal of the LGBT—gay, lesbian, bisexual, transgender, and queer—community. But, do these depictions truly reflect lesbian, gay, bisexual, transgender, and queer reality? And are these depictions actually being seen as a normative in society? In this paper, I will further investigate the representation of the LGBT community through the media and look at how the media portrays the LGBT community within our culture. The media is a powerful presence inRead MoreThe Non Voting Millennial Essay1719 Words   |  7 PagesI first came to hear the argument of the non-voting millennial in a shared Facebook article post amongst my friends. As well, so many of them posted personal written statuses explaining why they had confidently decided against voting in this most recent and very heated election that pitted Hillary Clinton against Donald Trump. Being considered a millennial myself, apart of the younger generation comprised of people ages 18 to 29, I feel in sync with my peers’ viewpoints on voting. Not only in thisRead MoreBlack Lesbian And Gay Families7002 Words   |  29 Pagesthese families negotiate. Focusing on the resources Black lesbian and gay families provide to the Black community, such as foster parenting and adopting Black children, mentoring runaway and throwaway Black youth and leadership on Black social justice issues, this article will demonstrate the value of Black lesbian ga y families towards the larger goal of strengthening all Black families and communities. Keywords: African-American, Marriage Equality, gay, lesbian, youth, family, What is MarriageRead MoreClassrooms As Safe Spaces : Protecting Transgender Rights And Combating Transphobia Through Pedagogy Essay2066 Words   |  9 Pagesdiscrimination based on gender identity/expression and sexual orientation, and greater rights for the LGBTQ community in public and private spheres have come about. However, the LGBTQ community is not a uniform entity; rather, it encapsulates a variety of distinct identities and lifestyles, many of whom are still fighting for their rights and freedoms. An example of this is the transgender community, which consists of, but is not limited to, individuals whose gender identity does not align with theirRead MoreIntroduction: â€Å"The new mestiza copes by developing a tolerance for contradictions, a tolerance for3200 Words   |  13 Pagessustain contradictions, she returns the ambivalence into something else† Issue of Cultural Competency: In the field of human services, â€Å"cultural competency† has become a common buzz meant to address in part the . The intention being, that workers are able to achieve some level of knowledge and training that prepares them to work with different groups of people with and understanding of and sensitivity to the varied cultural norms, values and experience. Implicit in the idea is that the â€Å"cultures†Read MoreLgbt19540 Words   |  79 PagesWhat Is LGBT? LGBT stands for lesbian, gay, bisexual and transgender and along with heterosexual they describe peoples sexual orientation or gender identity. These terms are explained in more detail here. Lesbian A lesbian woman is one who is romantically, sexually and/or emotionally attracted to women. Many lesbians prefer to be called lesbian rather than gay. Gay A gay man is one who is romantically, sexually and/or emotionally attracted to men. The word gay can be used to refer generallyRead MoreStarbucks Thesis12058 Words   |  49 PagesResponsibility Starbucks BAMMC – BA Thesis May, 2012 It is derived from the analysis that Starbucks is engaged in a lot of different CSR initiatives, ranging from somewhat philanthropic community-service projects, to ethical sourcing programs, environmental concerns, embracement and encouragement of diversity etc. Starbucks has a long list of corporate relationships with various NGOs and CSR organizations, which require the company to follow different sets of ethical, social and environmentalRead MoreA Comprehensive Analysis of Hyatt Hotels Corporation and How It Relates to Competition Within the Hotel Industry27390 Words   |  110 PagesCOMPETITION WITHIN THE HOTEL INDUSTRY Table of Contents EXECUTIVE SUMMARY 1 EXTERNAL ENVIRONMENT ANALYSIS 3 General Environment 3 Demographic Segment 3 Technology Segment 7 Economic Segment 11 Political / Legal Segment 14 Socio-cultural Segment 16 Nature Segment 18 Global Segment 19 Industry Environment 21 Intensity of rivalry 21 Supplier power 22 Buyer Power 22 Threat of substitutes 22 Threat of new entrants 23 Competitor Environment 23 Introduction 24 Future

This paper will address language barriers in customer service Free Essays

This paper will address language barriers in customer service. This has demanded business to acknowledge their existence by having to set up bilingual websites, employing bilingual representatives as well as hiring third party language lines. Identifying language barriers With the development of global communication, language issues have entered the area of seller/ customer relations, causing serious barriers on the way towards effective servicing customers with different language backgrounds. We will write a custom essay sample on This paper will address language barriers in customer service or any similar topic only for you Order Now ‘The diversity of today’s customers offers many challenges to the human resources professional in a multi-ethnic company or institution.’ (Morris, 2002, p. 32) Language barriers in the workplace relate to the two different spheres of company’s performance: one sphere is represented by communication between employees, while another sphere is represented by customer service employees and the need to communicate with foreign-speaking customers. Allison (1999) wrote, that oral communication with customers for whom English is not the native language, frequently becomes a serious barrier towards effective customer service provision. (p. 26) As long as language problems within the company are underestimated, it is difficult to predict stable progressive development of the company’s performance. This challenge becomes even more serious when native languages and origins of the customer and the customer service employee differ dramatically (e.g. English-Chinese). In this situation creation of the bilingual websites to deliver the necessary information to the customers has become one of the best resolutions of the discussed issue. In order to perform efficiently, companies have to attract language specialists for the proper organizing the customer servicing of foreign-language customers. Similar issues can be identified within the framework of manager/ supervisor cooperation. The inability to deliver company’s mission and customer service requirements to the worker, who speaks a different language, will make it difficult to incorporate this worker (her) into the company’s organizational structure. As a consequence, the quality of service provided may decrease. (Weinstock, 2003, p. 99) Simultaneously, the proper utilization of foreign-language workers for communication with foreign customers will lead to higher quality of company’s customer service. Language issues in customer service are even more serious for the company’s corporate image and company’s performance on the market. The quality level of customer service is frequently included into the list of factors, on the basis of which customers make their choice towards a specific product or company. Thus, inability to overcome language barriers with customers may serve against the company’s striving to occupy stable market position. (Jacobs, 2004, p. 150) The causes of language barriers Many highly-skilled and valuable employees have difficulty with the pronunciation challenges that American English puts before them. Many sounds in our language do not exist in their native languages, resulting in pronunciations that are unintelligible to the average listener’. (Ferris Frink, 2003, p. 228) Physical articulation of English sounds by foreign language speakers is not the only cause of language barriers in customer service. This list can be supplemented by the cultural problems closely connected with language, as well as the inability of the company’s management to supply employees with effective solutions of language issues. (Ferris Frink, 2003, p. 229) Recommendations Among the basic recommendations for the language problems’ solution the following guidelines can be applied: – Â   Â  providing the customer service staff with opportunities to educate and broaden language skills; – Â   Â  utilizing foreign employees in the striving towards better customer service functioning, as well as including professional interpreters into the company’s staff. (Varner Beamer, 2005, p. 84) It is also essential, that company and product information is provided in several different languages to attract and retain customers with various origins and language backgrounds. Including multilingual approaches into numerous aspects of the company’s activity will only work for the benefit of the company’s customers, and as a result, for the benefit of the company’s performance. Conclusion Language barriers in the customer service may seem irrelevant in the light of other global problems, which companies have to solve daily. However, such language problems are much broader than it is traditionally assumed – improper customer servicing is a direct way towards worsening company’s image and decreasing company’s revenues. This is why in order to avoid far-reaching negative consequences language barriers should be timely and properly addressed. References Allison, M. (1999). Organizational barriers to diversity in the workplace. Journal of Leisure Research, 31, 26-32. Ferris, G. Frink, D. (2003). Diversity in the workplace: The human resources management challenges. Human Resource Planning, 16, 214-242. Jacobs, E. (2004). Overcoming language barriers: Costs and benefits of interpreter services. Human Resource Planning, 17 (5), 149-151. Morris, C. (2002). Cultural and language barriers in the workplace. Charlotte-Mecklenburg Workforce Development. Varner, I. Beamer, L. (2005). Intercultural communication in global workplace. Boston: Irwin/ McGraw-Hill. Weinstock, B. (2003). Bringing language and culture gaps in the workplace. Washington: Washington Business Group on Health. How to cite This paper will address language barriers in customer service, Essay examples

Generation Of Innovations In Existing Business †Free Samples

Question: Discuss about the Generation Of Innovations In Existing Business. Answer: Generation of innovations in existing business scenario In the present business scenario, one of the key factors that should be considered by the business organizations in gaining competitive advantages in the market is the initiation of innovation in the business activities (Goffin Mitchell, 2016). The current medical service business scenario in Australia is having traditional approach in offering customer service (May, 2013). Thus, it will be huge opportunities for the new entrants in the market in offering more innovative approaches to the customers. Meditalk will be a new entrant in the market of providing online medical service to the customers. Description The core competitive advantage for Meditalk will be their innovative approach in providing customer service. The business activities of Meditalk will range from enabling the customers in having online appointments for their chosen doctors and medical institutions to let the customers in providing the facility of comparing the different service being offered by different medical institutions. Thus, customers will have the access of all the information related to the different medical institutions in Australia (Hu et al., 2012). Thus, upon comparing and determining the rating and reviews being given by the existing customers, the new customers will be able to choose the most effective options based on their requirement. Comparing to the traditional approach, this will be a unique and innovative approach by possessed by Meditalk. Components of the business model Sponsors In the initial stage, various investors will be approached for soft loans. They will be given presentation of the business potential in the market. Various investors investing in the start-ups will be given the first preference. Later on, once the business gets established in the market, it is expected that more investors will be interested in investing in Meditalk. However, in the daily business activities, more capital will be required at any point of time. In this case, business loan will be taken from the financial institutions. After few years of the operation, the possibility of issuing IPO in the market will be determined. It will help too raise capital from the market. Revenue streams In the initial stage, all the leading medical institutions will be approached in order to have their subscription in the portal of Meditalk. It will be done in free of cost. However, after few years of operation, once the traffic in the portal will achieve the highest peak and the clients will start to gain prospects from the portal, a specific fee will be charged in an annual basis. Moreover, with the increase in the web traffic in the portal, another opportunity will be emerged in terms of online advertising. Thus, offering space to the third party vendors in advertise their offering in the website of Meditalk will create more income opportunities for them. Key resources The key resources for Meditalk will be their employees. This is due to the reason that, the competitive advantages being possessed by the individual employees will be the key source of competitiveness for the organization. Moreover, the capitals involved in setting up the organization will also a key resource. Initiation of the technologies will also a key resource due to the reason that, it will help to offer effective service to the customers through their portals. Customer relationship Thecustomer relationship management will be involved in the organization to determine the current market requirement and to provide effective service to the existing customers. Existing customers will be given the chance of giving feedback to the service of Meditalk. Moreover, the communicating portal will involve two-way communication, which will help the organization in determining the customer requirement. Customer segments The primary customer segment will be the end customers. Customers looking for medical facilities will be the target segments. In addition, customers looking for appointment for any particular doctors will also be the customers. In terms of the B2B segments, the medical institutions will be the key customers for revenue generations. Key partners The key partners will be the medical institutions and the doctors who will be subscribed with Meditalk. Internal partners include employees, investors and the software providers. In the later stage, raising capital from the public will include the external shareholders also. Key activities The key activities of Meditalk include providing online medical service to the customers. They will also provide them in having appointment of their chosen doctors without being in queue. Moreover, the subscribers will have the chance to determine the market trend and the customer preference pattern by analyzing the customer behavior from the portal. Conclusion It can be concluded that by initiation of the innovative ideas being discussed in the above sections, Meditalk will have huge market opportunities in Australia. The success of this innovative idea will entirely change the existing business scenario in the market. Thus, there is a huge untapped market there for Meditalk to operate. References Goffin, K., Mitchell, R. (2016). Innovation Management: Effective Strategy and Implementation. Palgrave Macmillan. Hu, X., Bell, R. A., Kravitz, R. L., Orrange, S. (2012). The prepared patient: information seeking of online support group members before their medical appointments.Journal of health communication,17(8), 960-978. May, C. (2013). Agency and implementation: understanding the embedding of healthcare innovations in practice.Social Science Medicine,78, 26-33.

Transformational Leadership and Emotional Intelligence free essay sample

The purpose of this article is to evaluate claims that emotional intelligence is significantly related to transformational and other leadership behaviors. Results indicated a validity estimate of . 59 when ratings of both emotional intelligence and leadership behaviors were provided by the same source (self, subordinates, peers, or superiors). However, when ratings of the constructs were derived from different sources, the validity estimate was . 12. Lower validity estimates were found for transactional and leadership behaviors. Separate analyses were performed for each measure of emotional intelligence. Trait measures of emotional intelligence tended to show higher validities than ability-based measures of emotional intelligence. Agreement across ratings sources for the same construct was low for both transformational leadership and emotional intelligence. Research into the relationship between emotional intelligence (EI) and transformational leadership is filled with bold claims as to the relationship between these constructs. Noted experts in the field of EI argue that elements of EI such as empathy, self-confidence, and self-awareness are the core underpinnings of visionary or transformational leadership. We will write a custom essay sample on Transformational Leadership and Emotional Intelligence or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page An information package distributed by Multi-Health Systems, the leading distributor of EI assessment tools, claims that â€Å"emotional intelligence is synonymous with good leadership. † Some have claimed that â€Å"for those in leadership positions, emotional intelligence skills account for close to 90 percent of what distinguishes outstanding leaders from those judged as average†. Others have noted the disappointing results of intelligence and personality models in the prediction of exceptional leadership and have argued that EI may represent an elusive â€Å"X† factor for predicting transformational leadership. The concept of transformational leadership, â€Å"full range leadership theory†, is one of the most widely researched paradigms in the leadership field and has shown substantial validity for predicting a number of outcomes including leader performance and effectiveness ratings in addition to follower satisfaction and motivation. Transformational leaders act as mentors to their followers by encouraging learning, achievement, and individual development. They provide meaning, act as role models, provide challenges, evoke emotions, and foster a climate of trust. The five dimensions of transformational leadership are idealized influence (attributed), idealized influence (behavioral), individual consideration, inspirational motivation, and intellectual stimulation. Idealized influence (attributed) refers to the socialized charisma of the leader and whether or not he or she is perceived as being confident and committed to high-order ideals. Idealized influence (behavioral) refers to charismatic actions by the leader that are based on values, beliefs, or ideals. Individualized consideration is the extent to which a leader attends to the needs and concerns of his or her followers by providing socio-emotional support. This involves mentoring followers, maintaining frequent contact, encouraging followers to self-actualize, and empowering them. Inspirational motivation is the degree to which leaders inspire and appeal to followers by setting challenging goals and communicating optimism with regard to goal attainment. Intellectual stimulation refers to the extent to which leaders engage in behaviors that cause followers to challenge their assumptions, think creatively, take risks, and participate intellectually. Although definitions of EI vary widely, it can be thought of as â€Å"the set of abilities (verbal and non-verbal) that enable a person to generate, recognize, express, understand, and evaluate their own and others’ emotions in order to guide thinking and action that successfully cope with environmental demands and pressures†. As a trait, EI is considered to be an innate characteristic that enables and promotes well-being. Trait EI has been described as a constellation of emotional self-perceptions at the lower levels of personality hierarchies. As ability, EI is considered to be important for not only comprehending and regulating emotions, but also understanding and integrating them into cognitions. While there have been considerable efforts made to create psychometrically valid measures of EI, there remains no single universally accepted measure of EI, and a number of criticisms have been made concerning the psychometric properties of the current scales available with regard to their convergent, discriminator, and predictive validity. Little convergence across EI measures were found in comparing a number of different EI inventories. Because of this, we have questioned whether or not different measures of EI assess the same construct at all. Beyond concerns about cross measure comparability, it has noted that in numerous studies, EI measures fail to add incrementally to the prediction of work outcomes above and beyond established measures of personality and cognitive intelligence. Moreover, concerns have been raised about the susceptibility of trait-based EI measures to faking under high-stakes conditions. Interest in EI remains high, in particular in the leadership domain. Anthropologists have noted that appropriate emotional displays and recognition of the emotional displays of others are essential for successful functioning and leadership in primate societies. Moreover, there are a number of theoretical arguments to be made for the relationship between EI and effective leadership, specifically transformational leadership. EI competencies such as self-confidence, self-awareness, transparency, and empathy have been argued to be essential for communicating visionary messages. First, empathy may be necessary for transformational leaders who display individual consideration to followers. Second, emotion management may promote positive affect and confidence in followers expressing and generating new ideas. Third, self-aware leaders may possess a greater than average sense of purpose and meaning. Fourth, those skilled at emotional management are also those more likely to put the needs of others ahead of their own personal needs. George argued that emotional appeals may be used by transformational leaders for inspirational motivation. Others have pointed out that adherence to professional or moral standards of behavior are common aspects of both EI and transformational leadership. Despite these generally weak results, this study does suggest a number of theoretical implications for further research on the topic of the potential effect of EI on transformational leadership or any number of other leadership outcomes. First, it is essential that researchers select their criteria appropriately and assess phenomena using the most relevant source. EI, which occurs mostly within the individual, should be assessed using self-reports or performance data. Transformational leadership measures, on the other hand, are behavioral in nature and best studied from the point of view of those who are meant to be affected by them. As a consequence, further research needs to focus more on using multiple ratings sources to establish an accurate picture of the nature of this relationship. Second, only in rare cases was EI tested for incremental validity above and beyond measures of intelligence and personality.